Orders cancelled at any point prior to desptach unless an item is being specifically made/upholstered (ie with a non stock fabric) will be refunded in full as soon as possible. Orders that are refused delivery or returned due to the customer 'changing their mind' will incur a charge of 15% of the total order amount to contribute towards the return cost.
The customer will be required to pay the collection/delivery charge for returning products. Any returns must be confirmed with Relax Home Furniture beforehand. Returns must be arranged within 7 days from delivery. Products that are made to order (ie from non stocked fabrics) are non returnable and will not be refunded.