Terms and conditions
Terms and conditions
The term “Relax Home Furniture” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Relax Home Furniture's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Additional delivery charges may be required for Highlands & Islands, Channel Islands, Isle of Man and Ireland.
Returns and Cancellations
Orders can be cancelled at any point prior to despatch unless an item is being specifically made/upholstered (ie with a non stock fabric or furniture that is made to order). We may still be able to cancel a 'made to order' item depending on what stage this is at.
Returns (Stock / Standard Products)
Stock / Standard products can be returned but the customer will be required to pay the delivery charge for returning products. Any returns must be confirmed with Relax Home Furniture beforehand. Returns must be arranged within 7 days from delivery.
Returns (Made to Order Products)
Products that are made to order (ie from non stocked fabrics or made to order furniture) are non returnable. We may however collect these products at our discretion with a return and
stocking fee being charged.
Faults / Warranty
We will rectify any products received faulty or damaged or products that develop a fault (whilst under warranty) in the fastest time possible. We will supply replacement parts where possible and where reasonable for the customer to replace these parts before collecting and replacing a complete product.
All discrepancies/damages must be notified within 24 hours of receipt.
Relax Home Furniture (Relax Office Furniture Ltd)
Cradley Enterprise Centre, Maypole Fields, Halesowen, West Mildands, B63 2QB